Crisis and Distress Services in Alberta

Crisis & Distress Services in Alberta

Find information on free and anonymous crisis and distress services in Alberta for youth and adults, by location and concern.

If you or someone you know needs help, there are many free resources across Alberta and Canada offering 24/7 anonymous, confidential, immediate, or short-term interventions for people in crisis or distress.

 

If you need help or are experiencing thoughts of suicide or self harm, please reach out to a helpline. If you are concerned about your safety in a relationship, consider calling from a friend’s phone, a public phone, or a work phone.

If you are looking for non-crisis services, check out the free and affordable therapy resource here, or read more about our team here.

 

How can I keep myself safe?

If you are having thoughts of suicide or self harm, the ways of keeping yourself safe depend on your unique situation and experience. Here are some considerations:

  • If you don't have a therapist yet, shop around for one who you could see yourself trusting with your struggles.

  • If you already have a therapist, you can ask them to create a safety plan with you if you haven't made one yet.

  • If you are alone, you can engage in activities you enjoy or that keep you busy or distracted (music, tv, phone, outside, pets, art, hobbies).

  • If you don’t feel safe alone, but aren’t ready to talk, you can call a friend or family member who can help distract you, just by talking or going out or doing something fun.

  • If you need more help, you can contact someone in your life who you would feel comfortable telling that you are struggling. Let them know what they could do to help, whether it’s listening, helping you with your safety plan, or visiting you.

  • If you don’t want to tell anyone in your life yet, you can call, text or chat with an anonymous distress line to speak with a trained peer volunteer or counsellor who can help you calm, regulate, reframe, create a safety plan or implement your safety plan, or access other resources and referrals.

  • If you have a therapist, you can contact them and they’ll respond when they get your message to provide support between sessions or set up an extra session.

  • If you have access to the means to harm or kill yourself, you can tell someone who can take the means for now or bring you somewhere safe away from them.

  • If you feel you cannot keep yourself safe, you can call a mobile response or crisis team (see Immediate Risk below) to come to you, or have someone take you to the emergency room. Once there, you might be connected to resources, supports, and professionals who can help you.

 

How can I help keep someone else safe?

If someone tells you they are having thoughts of suicide or self harm, stay calm. They are reaching out for help, and there are many ways you can support them. Talking about suicide does not make it worse, so don't be afraid to ask questions.

 

Normalize their experience - many people have suicidal thoughts; it's not wrong or weak. Just try to stay present with them, showing you care and want to help. Don't minimize or deny their struggles, just try to understand their story. Be kind.

 

Ask if they have a safety plan and how you can help. Offer to listen, visit, or help them call a crisis line. If they have a plan for how to kill themselves and access to lethal means, you can help them remove the lethal means or take the person to a friend's or family's or your own safe place. Non-consensual emergency intervention and hospitalization can increase suicidality, so be thoughtful before you call and try to engage the person in the decision.

 

If the person feels they cannot keep themselves safe, or you feel they cannot keep themselves safe, you can call a mobile response or crisis team or 911 to come to them (see Immediate Risk below), or offer to take them to the emergency room. Once there, they might be connected to resources, supports, and professionals who can help.

 

Directory of Alberta Crisis & Distress Resources

Below you'll find a list of resources sorted by location, with some specific sections for certain populations or concerns. Jump to any section using the shortcuts, and click on any title of a resource to visit their website and learn more. If any of the numbers or links are incorrect or out of service, please let us know here.

 

Shortcuts to Crisis and Distress Services:

Immediate Risk

Canada-Wide

Alberta-Wide

Specifically for Youth & Young Adults

Specifically for Indigenous People

Calgary & Area

Cold Lake & Area

Edmonton & Area

Fort McMurray & Area

Lethbridge & Area

St Paul & Area

Whitecourt & Area

Sexual Assault

Abuse & Family Violence

Elder Abuse

Therapy Alberta

Disclaimer

 

If you are in immediate risk:

Call 911 for emergencies and immediate danger or visit your nearest Emergency Department

Emergency Department Wait Times for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer

 

PACT (Police and Crisis Team)

PACT is a mobile police crisis response team including a social worker or nurse that offers mental health assessment, support, and/or consultation in crisis situations and is able to arrange urgent psychiatry assessments and referrals as needed. The PACT Team will come to meet someone in a residence or public place and will escort them to hospital for further treatment. To access PACT:

Calgary: Call 14032664357 and request mental health crisis triage

Edmonton: Call 17804242424

Red Deer: Call 14034062505

Grande Prairie: Call 911 and ask for GP PACT Team - say "someone is suicidal"

Lethbridge: Call 911 and ask for PACT Team

Teams are expanding to include St. Paul & area, Airdrie/Cochrane & area, and more

 

Mobile Response Teams

Mobile Response Teams generally include psychologists, social workers, and psychiatric nurses who provide support and stabilization over the phone or come to you in person.

Calgary: Call 14032664357 and request mental health crisis triage/MRT

Lethbridge: Call Crisis Intervention Team Triage line at 14033811116

Medicine Hat: Call 14035293500 (daytime) and ask for Crisis Team (18773032642 after hours)

 

Canada-Wide Crisis Services

Crisis Text Line

24/7 services to connect with a Crisis Counselor.

Adults text WELLNESS to 741741

Frontline workers text FRONTLINE to 741741

 

Talk Suicide Canada

24/7/265 connection to a crisis responder to get help without judgment.

Toll Free Call 18334564566

Text 45645, 2pm – 10pm MT

 

Trans LifeLine

24/7 anonymous peer support phone service run by trans people for our trans and questioning peers. Call us for any reason, you don’t need to be in crisis to call. Trans Lifeline has a policy against non-consensual active rescue, which means we will not call emergency services or law enforcement without your explicit request – even if you tell us you or someone else is in danger. If you would like support requesting an ambulance or calling 911, we can assist you after informing you about that process and what may be triggered.

Call 18773306366

 

Wellness Together Canada

Virtual mental health support for Canadians with resources, programs, and counselling.

Call 18665850445 to speak with a counsellor

Alberta-Wide Crisis Services

Alberta Helpline

24/7 phone, text and chat for information and resources

Call 211 - Phone service available in over 170 languages.

Text INFO to 211

Toll Free Call 1-888-482-4696 (Edmonton & Northern Alberta)

Toll Free Call 1-855-266-1605 (Calgary, Central & Southern Alberta)

Chat Online

 

Alberta Health Link

24/7 for health advice, addiction and mental health, quitting smoking, dementia care, rehabilitation, and nutrition care.

Call 811

Toll Free Call 18664085465

 

Alberta Mental Health Help Line

24/7 anonymous phone support, information and referrals

Call 18773032642

 

Alberta Addictions Helpline

24/7 confidential service which provides alcohol, tobacco, other drugs and problem gambling support, information and referral to services.

Toll Free Call 18663322322

 

Togetherall

24/7 anonymous virtual peer support community with trained professionals available for Albertans 16+.

 

Alberta Supports

Alberta Supports can help you access more than 30 programs and 120 services for seniors, people with disabilities, job seekers, parents and families, homelessness, financial assistance, abuse, and family violence prevention. Help is available in more than 100 languages.

Call 18776449992 (7:30 am to 8 pm - open Monday to Friday, closed statutory holidays)

Call 18666445135 (Income Support Contact Centre) 24/7 if you are facing an emergent need for food, medication, shelter, or emergency basic dental services for an assessment.

Apply Online to receive emergency food benefits via Interac e-Transfer.

 

Alberta Health Services: Help in Tough Times

List of resources for help in tough times with a wide range of support services across Alberta.

 

Legal Aid Alberta

Affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. Alberta-wide (Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Siksika Nation and Wetaskiwin), Monday – Friday 8:15 a.m. to 4:15 p.m.

Call 18668453425

 

Crisis Services Specifically for Youth & Young Adults

 

Kids Help Phone

24/7 anonymous phone support across Canada for kids, teens and young adults.

Call 18006686868

Text CONNECT to 686868

Chat through Messenger

 

Youthspace

Anonymous online crisis & emotional support chat service with a diverse community of trained volunteers for anyone in Canada under 30 years. Open 7pm-1am MT, 365 days a year.

Text 17787830177

Chat Online

 

Calgary ConnecTeen

Private youth support with peer support available 3-10pm weekdays and 12-10pm weekends; outside of peer support hours, adult volunteers respond.

Call 14032648336

Text 15873332724

Chat Online

 

Red Deer Youth HQ

24/7 services at the 49th Street Youth Shelter - provides youth who do not have an appropriate place to stay with support in a caring and safe environment. Community Based Programs are also available to support youth, young adults, and families.

Call 14033413190

Text 14033581517

 

Crisis Services Specifically for Indigenous People

 

Hope for Wellness Helpline

24/7 counselling and crisis intervention in English, French, and on request in Cree, Ojibway, and Inuktitut

Call 18552423310

Chat Online

 

Indian Residential School Crisis Line

24/7 emotional and crisis support and referral services for survivors of family experiencing pain or distress as a result of Residential school experience.

Toll Free Call 18669254419

 

Alberta Indigenous Health Cultural Support Line

24/7 support line is staffed by Indigenous Health Link staff to provide culturally safe supportive listening, connections to health resources, Indigenous cultural supports, and help with addiction / mental health concerns for First Nations (Status and Non-Status), Métis and Inuit peoples and their families

Call 18449444744

 

Native Youth Crisis Hotline

24/7 crisis line for Indigenous youth throughout Canada and the US.

Call 18772091266

 

Calgary & Area Crisis Services

 

Distress Centre Calgary

24/7 phone and text crisis services, with phone support in over 200 languages. Short term counselling services available.

Call 14032664357

Chat Online

 

Wood’s Homes/Eastside Community Mental Health Services (ECMHS)

Providing treatment and support to children, youth and families with mental health needs including Mobile Family Crisis Support and/or Extended Services.

Call 18005636106/14032999699 (8 a.m. - 11 p.m.)

Text 15873155000 (9 a.m. - 10 p.m.)

Chat Online (9 a.m. - 10 p.m.)

 

Cold Lake & Area Crisis Services

 

Dr Margaret Savage Crisis Centre

24/7 confidential service, information, resources, and referrals to free services

Call 17805943353

Toll Free Call 18665940533

 

Edmonton & Area Crisis Services

 

Edmonton Distress Line

24/7 confidential, short-term crisis intervention, emotional support and resources to people in crisis or distress, and to family, friends and caregivers of people in crisis.

Call 17804824357

Online Chat (limited hours)

Northern Alberta Rural Distress Line Call 18002327288

 

Access 24/7

24/7 care for adults needing access to addiction and mental health services in Edmonton.

Call 17804242424

Walk In: 10959 102 St NW Edmonton

 

Brite Line

24/7 all ages phone where the 2SLGBTQIA+ community can connect with supports and referrals free of judgement or stigma.

Call 18447027483

 

Kids Kottage

24/7 crisis line for parents, caregivers, and families in need with access to a 24/7 crisis prevention shelter for children to stay up to 72 hours.

Call 17809442888

 

Fort McMurray & Area Crisis Services

 

Some Other Solutions

24/7 crisis line from a society for crisis prevention in northeastern Alberta

Call 17807434357

 

Lethbridge & Area Crisis Services

 

Distress Line of Southwestern Alberta

24/7 phone support for people in crisis or distress and require support, intervention, information and referral services.

Call 14033277905

Toll Free Call 18887872880

 

St. Paul & Area Crisis Services

 

Capella Centre

24/7 crisis and support line

Call 17806455195

Toll Free Call 18002633045

Text 17802276272

 

Whitecourt & Area Crisis Services

 

Wellspring Family Resource and Crisis Centre

24/7 crisis line with counselling, support, and education

Call 17807786209

Toll Free Call 18004674049

 

Sexual Assault Crisis Services

 

Alberta’s One Line for Sexual Violence

Available 7 days a week, 9am-9pm in over 200 languages.

Call/Text 18664038000

Chat Online

 

Calgary Communities Against Sexual Abuse (CCASA)

9am - 9pm support and information available for all Albertans. CCASA is the primary sexual harassment, sexual abuse and sexual assault crisis, counselling and education service provider for Calgary and the surrounding areas.

Call 14032375888

Chat Online

 

Calgary Sexual Assault Response Team

24/7 specialized care to individuals who have been sexually assaulted within the past 7 days, including medical treatment with or without police involvement.

Call 14032375888

 

Red Deer & Central Alberta Sexual Assault Support Centre (CASASC)

24/7 helpline with anonymous support, information and referrals for anyone affected by sexual violence. CASASC offers a 24-hour Sexual Assault Response Team (SART), a collaborative partnership between CASASC and the Red Deer Regional Hospital Centre.

Call 14033561099

Text 14039864357

Toll Free Call or Text 18669561099

Chat Online

 

Sexual Assault Centre of Edmonton (SACE)

9am to 9pm support and information line for anyone who has experienced sexual assault or abuse, as well as to those who are supporting anyone impacted by it.

Call 17804234121

Chat Online

 

Abuse & Family Violence Crisis Services

 

Alberta Council of Women’s Shelters

24/7 get help to find a shelter or speak with someone at a shelter near you.

Call 18663313933

 

Alberta Child Abuse Hotline

24/7 support in multiple languages if you, or children you know, are being neglected, abused or sexually exploited. If you believe a child is at risk, you must report it. Callers can remain anonymous.

Call 18003875437

 

Alberta Bullying Helpline

24/7 helpline if you or someone you know is experiencing bullying or abuse.

Call 18884562323

Chat Online

 

Alberta Family Violence Info Line

24/7 support, information or referrals for family violence or domestic violence in over 170 languages.

Call or Text 3101818

Chat Online

 

Alberta Abuse Helpline

24/7 support to connect you to resources, services, and referrals in over 170 languages.

Call 18554435722

 

Canadian Human Trafficking Hotline

24/7 confidential, multilingual service to connect victims and survivors with social services, law enforcement, and emergency services, as well as receive tips from the public.

Call 18339001010

Chat Online

 

Shelter Safe

Online resource with clickable map for women and children seeking safety from violence and abuse. Many shelters and transition houses have policies that explicitly welcome members of the 2SLGBTQ+ community, and some welcome men, including the Strathmore Shelter (see below).

 

Strathmore & Area Wheatland Crisis Society/Strathmore Shelter

24/7 crisis line. All Wheatland Crisis Society shelter and mental health services are accessible to men, women and anyone within the LGBTQ+ community.

Call 14039346634

Toll Free Call 18779346634

 

Taber & Area Safe Haven Women's Shelter

24/7 access to emotional support, resources, and inquiries for people all over Southern Alberta.

Call 14032230483, ​Collect Calls Accepted

 

YWCA Calgary

24/7 crisis line for women at risk of or experiencing domestic violence.

Call 14032660707

 

Elder Abuse Crisis Services

 

Calgary Elder Abuse Resource Line

24-hour, toll-free helpline for Elders to access information and resources

Call 14037053250

Located in the Kerby Centre - to make a report or get information

 

Edmonton Seniors’ Abuse Help Line

24/7 confidential, short-term crisis intervention, emotional support, referrals and resources to those who are experiencing or concerned about someone else experiencing seniors’ abuse.

Call 17804548888

 

Red Deer Helping Elder Abuse Reduction (H.E.A.R.)

24/7 support, referrals, resources, information and crisis intervention for seniors.

Call 14033466076

Toll Free Call 18774542580

 

Strathcona County Elder Abuse Line

24/7 confidential telephone line available to Strathcona County seniors experiencing abuse and those concerned for the well-being of a senior. Support, referrals, and information are provided.

Call 17804647233

 

Therapy Alberta

We are not a crisis service and are not available 24/7, however if you are accessing crisis services and also want to book with a mental health therapist, we are here to help. If you would like to schedule a free consultation or appointment with our therapists, please book online here.

 

Disclaimer

This information is meant to be informational and is not to be construed as professional advice - we expressly recommend you seek advice from a professional who is aware of your individual situation. We assume no responsibility for your actions as a result of the use or non-use of this information, and inclusion of external links does not imply endorsement. Please read our Website Terms and Conditions Policy here.